How Can A Security Guard Do A Better Job?

There are many benefits of being a security guard in Albuquerque and I have found several ways that a guard can exceed his/ her job performances. I think that a client’s ultimate satisfaction with a security officer is one of the major contributors to their overall feeling of success with any particular project. I have employed many security officers and been one myself in the capacity of running my business. I can tell you what it is like to b a security officer and I have found that making a guard’s working conditions better increases his/ her performance to a customer.

The city of Albuquerque presents special obstacles for those in the security industry that are not common to other cities. Some of the issues are: low pay, no benefits, poor training availability, prevalence of unlicensed security company, company requirement to use personal vehicles on the job, high turn-over, layoffs, high crime, lack of cooperation with local police, lack of regulation enforcement and a host of other problems. Despite these challenges many people find a good career in security.

What are some of the benefits of being security guard in Albuquerque?

1. The job is rewarding and it can be very fun. Guards get a good feeling when they work had, have something important to do or protect and have success doing it.

2. The job can be exciting

3. The job makes you feel like you are part of a team and there is a lot of camaraderie.

4. You get to work independently, with little supervision.

5. Working for an established security provider is a good stepping stone for a career in law enforcement and you can gain valuable training.

Many of the issues that I mention below can be attributed to the work of a security guard and they are also in-line with the problems of a security company owner and client. As a security company owner, I have found that if I can exemplify a guard’s goals and aspirations then he/she will make a good employee and do a better job for my clients.

It is always hard to find a good security guard in Albuquerque New Mexico. There are several factors that make it difficult to find a good officer for your project, event or building. The New Mexico Security industry is difficult. I think that there are many competent and professional guards in the industry in Albuquerque but there is little oversight for officers who choose to overlook their duties. The job of a security guard is lonely and often times they operate alone and without backup. In the end, they have only their own ethics and work ethics to guide them. I have been in the private security business for almost eleven years and I have owned a company for all of it. I have worked on the streets as a guard and everything in-between. I am proud of it. I have come to learn that this is a big part of being a security guard.

Many guards take their profession very seriously but they can only do so much without good support from the guard company. This is why many small companies have troubles. Likewise, very large companies sometimes fall short of monitoring individual guard’s needs or performance in the field. It is imperative that a professional guard is treated as such and receives good training. Albuquerque is a dangerous city and each guard needs an effective method to call for help if needed. Supervision is very important for the client and the individual guard. Lack of supervision is apparent when the guard doesn’t have direction and seems disinterested in the work. It is important to have involvement from an actual decision maker in the company both for the guard and the clients. Leadership by example is vital in the security guard industry.

It can be very boring to be a security guard. Low pay is a staple of the environment in Albuquerque. Benefits. What are benefits in the security industry? It is rare to find a guard that has company paid health insurance, dental or disability insurance. Many officers come into the profession as a entry or exit point to law enforcement. These people are usually a little more motivated than the rest and seek to do a good job without reminder. I find that people who want a good structure and solid opportunity are drawn to solid companies. Attention to detail and a good visual presence are apparent in guards that take themselves seriously. I think that people want opportunity in work and progression. Guards want advancement in a company and they tend to work harder and in harmony if there is opportunity. The opposite is true if the company offers little advancement.

I remember working in the office during the day then at whatever accounts we had at night as a security officer. It was fun to be out and get involved to make a difference but more than not it was a boring and thankless job. I had to take pride in my own work and I realized that I was the only person who would ultimately check my own work. Guards find the same true today. Who will really catch a guard if he takes a nap during a paid shift or isn’t there at all? Clients hire us to protect their property because they doesn’t want to stay awake all night. This gives you a good idea of why supervision is so important.

Sometimes payday comes to guards in Albuquerque with bounced paychecks from their employers. Really. Why would some people work for companies like this? The answer escapes me. There are plenty of good companies out there. I believe that there are less companies that empower their management to make the right decisions and even fewer companies whose ownership takes an active interest in the administration of the business of security. Are the owners figureheads? Do they have real world experience that is relevant and recent? I am a former Bernalillo County Sheriff’s Deputy/ Detective but I don’t find much parallel in security. Many security company’s advertise “former law enforcement” as a benefit to clients. I don’t think that this is always a benefit. Many police officers who are retiring are not accustomed to working hard and a company’s employees are usually in some part, representative of its owner. If things aren’t going right in my company I don’t usually have to look too far for the problem.

How can a security guard do his/her job better?

1. Be enthusiastic about your job, improve your appearance and act professional at all times. People like to see professionals and they respect people who take pride in their job.

2. Work harder than everyone else. People respect hard work and they admire security guards who get the job done and who are reliable.

3. Get more training in your profession, job interests and seek management training if available from any source possible. Training creates professionalism and opportunity for a guard.

4. Be a good communicator. Share information with clients and ask to help when possible. People look to professional security guards for support and appreciate clear communication skills.

5. Ask for help. If you need assistance from your company or a client ask for help and the job will get done better. People like problem solvers and guards who ask for help are usually trying to solve a problem and provide better service.

I find that my clients get much better services with the more time I spend with my officers and supervisors. They care more when I care more. They respond to my customers and my guards and management team are the best in the Albuquerque security industry, hands down. Finding a person that is proud of his/ her job is vital. If a customer ever gets the impression that the guard doesn’t care then it is probably true. What do I think about cheap security? You get what you pay for, sometimes in spades. Watch out for liability because it is prevalent in the security industry.

What makes Albuquerque so different in terms of the security industry? I am aware about many different security markets but I have never seen some of these problems. Most consumers don’t know that the industry is filled with unlicensed companies and guards that have no background checks. If fact, this is the norm rather than an exception. The industry is regulated by the NM Private Investigator’s Board under Regulation and Licensing Division but they are under-staffed and unresponsive in many cases. A consumer should be able to call to verify licensing on a guard or company but this can’t happen if they don’t answer the phone. The Internet verification system is not working as of this writing. I have been critical of the bad overall conditions in the New Mexico security market and in a recent interview, RLD Superintendent Kelly O’Donnell acknowledged this problem in an interview with the Santa Fe Reporter Magazine:

Superintendent O’Donnell acknowledges Hamic might be right about the epidemic of unlicensed security guards. “I think that this industry in particular faces a real challenge from unlicensed activity,” O’Donnell says. “This industry has the potential to attract some people who might be willing to ignore the law occasionally. The board has cracked down on them. Have they been 100 percent successful at that? Well, no.”

The full article is published. I like to see security guards who love their jobs and look forward to the future of private security in New Mexico.

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